||1. What do
TopITExams products contain?
The latest realistic exam questions and correct answers
which you can't find anywhere else. What you will
have in your real exams are exactly what you will
have in the TopITExams guides so the pass of the exams
is 100% guaranteed.
||2. What is
the format of TopITExams products?
Adobe Acrobat PDF files. PDF is almost the
industry standard for distributing e-books. You only
need to download the free Adobe
Acrobat Reader to open and print PDF files. No installation
needed and no viruses involved. We don't think it's
a good idea to produce any engine for those questions.
Why do we need to make things simple to be so complicated?
The PDF files are encrypted and the contents can not
be copied and pasted into other files like MS Word
Doc etc. We can not send the guides in any other format
other than the current PDF. Thanks for your understanding.
Please do NOT use the earlier versions of Acrobat
Reader for our guides which probably can not be opened
or printed correctly by any earlier versions than
ver. 7.0. For some parts of the PDF files you probably
need to amplify the PDF to more than 150% to read
the words or pictures more clearly on the screen.
||3. How do I
buy the TopITExams products?
We offer our Secure
Online Ordering System from www.paypal.com. Orders
are verified in real time and are secured by 128-bit
SSL. Once payment is confirmed you will be sent a
payment receipt from www.paypal.com instantly. The
ordering system allows use of various credit cards
including MasterCard, Visa, Discover, American Express
etc. We have now added a new online check processing
feature provided by www.paypal.com. Please note that
check transactions will take 3-4 business days to
clear. If you have any questions, feel free to contact
us for further information. Don't' hesitate to E-mail
us your queries.
**IMPORTANT NOTE** Please be aware that Paypal.com
will appear on your credit card statement, not TopITExams.
What is the detailed ordering process?
The ordering process
is classified into the following steps:
1. First, you can visit our various product listings
and add the exams that you want to purchase to your
2. Once you have finished adding products to your
shopping cart, you may click the remove button if
you do not desire to purchase any certain product.
3. You may also wish to check the latest shopping
cart by clicking the "Update" button.
4. Once you are certain about the products that you
want to buy & have them all in your shopping cart,
simply click on "Check Out" button.
5. You will now be taken to a 128-bit SSL secured
web page of our payment gateway.
6. Here, you will have to provide your personal details
and credit card details.
7. Once you have filled up the form here, click on
the "Submit Order Now" button. You can check
the billing informations you filled. Just click on
the "Submit" button in order to complete
the order finally.
8. If your order is authorized successfully, your
credit card will be charged and you will be given
an Order Number. Please note this Order # carefully
or print this page as a copy.
9. Our payment gateway will automatically send a payment
receipt upon successful authorization to your Mailbox.
10. After your order has been approved(just a few
hours later,not more than 24 hours), TopITexams will
send the product or download instructions to your
||5. Is it secure
to order online using credit cards?
Yes, it is safe
to order online using a credit card. We have a Secure
Online Ordering System at www.paypal.com.
Paypal.com Secure Sockets Layer (SSL) software is
the industry standard and among the best software
available today for secure online commerce transactions.
It encrypts all of your personal information, including
credit card number, name, and address, so that it
cannot be read as the information travels over the
Internet. paypal.com Inc. provides secure transaction
services that enable Web merchants to accept and process
real-time payments for goods and services purchased
over the Internet. In the year 2000 alone, www.paypal.com
helped over 80,000 buyers and sellers process over
12 million dollars in sales transactions. On average,
the site receives over 400,000 visitors a month. If
you would like more information, visit www.paypal.com.
TopITExams does not process your payment so we can
not have your credit card number in any way. Also,
on your credit card statement, please NOTE: Paypal
will be on your credit card statement, not TopITExams.
Can I use a free email account like yahoo to receive
my study guide order?
Yes you can, please
make sure that your free email has about (2MB) of
free email space. Some of our study guide(s) are very
big which consist of diagrams and screenshots, that
is the reason why we say to have at least (2MB) of
free email space upon delivery of our study guide(s).
If you have not received your study guide within 48
hours, please email us. Please be sure to get your
Order ID involved into this mail.
How do you deliver the products and how soon could
I receive them?
We send our product(s)
to your email account in PDF or Zipped format. We
also send our guides with a link where you can download
our guide(s). You would receive an email with the
ordered products within 24 hours (generally less than
12 hours) after you place the order. If you don't
receive the product(s) within 48 hours after you place
the order. It is most probable that the email you
filled in the order form is wrong or it just does
not work properly, and then please contact us for
help by providing a 100% working email account and
your phone number in the email. We can ONLY guarantee
to deliver the guides within 24 hours after you place
the order. If you need the guides urgently and can't
wait at most 24 hours, please do NOT order. Thanks
for your understanding.
||8. What about
your product updating policy? How could I get the
updates of the products?
we offer all of our customer's free updates for
a period of ONE year from the date of purchase. When
you're ready to take an exam, contact us via E-mail,
we will verify if there have been any updates to your
study guide(s). If updates have been made, we will
immediately send you the updated study guide free
||9. Do you have
any guarantee for the guides? Will I get refunds if
I fail the exams?
TopITexams is proud to provide the best top-quality
IT certification questions in the market and we have
the most competitive and straightforward money-back
guarantee. If you fail your exam only ONCE then you
will get full refunds by sending back the fail transcript
via fax or email. On the contratry, most other vendors
either do not refund you or are unwilling to refund
you intentionly by having a fail-twice-then-money-back
trick. For the details of TopITexams's momey back
gurantee, please go to the "Guarantee"
page. More than 99.5% of our customers pass the exams
at their first tries. So why the left 0.5% customers
fail their exams if the guides contain 100% real exam
questions in the most current question pools? Certification
exam vendors update the question pools sometimes.
Although we try our best to keep up with them, there
is always a lag of the time when we could know the
vendors are updating the questions and we manage to
get the new questions. If unfortunately a customer
takes the exams during this lag time, he will probably
fail. There is no method we know which could reduce
this 0.5% fail ratio ...